Customers located both inside and outside of the European Union are responsible for all return shipping costs including applicable duties and taxes. Garrett Leight California Optical reserves the right to refuse any return shipments which are not processed correctly with the duties and taxes paid by shipper. Any return shipping costs incurred by Garrett Leight California Optical will be disputed and billed back to you by the courier. Please contact our Customer Service department by email at firstname.lastname@example.org to request a return authorization. Only items purchased through garrettleight.eu may be returned to our online warehouse. Items purchased through any of our physical retail stores or wholesale partners must be returned to the place of purchase and are subject to the return policies of our physical retail stores or wholesale partners. Returns must be received within 14 days of the date you receive your order. All items must be in new condition with original receipt. All items marked Final Sale are non-refundable.
Your return will be processed within 3-5 business days of receipt. Refunds will be processed to the original method of payment. Once processed refunds typically take up to 5-7 business days depending on your financial institution. Original shipping charges will be refunded on orders placed inside the European Union. Original shipping charges will be not refunded on orders placed outside of the European Union.
We provide a two (2) year warranty on our sunglasses, eyeglasses, and clips, starting upon delivery. If the products have a defect within the warranty period, you must notify us of the defect within a reasonable period after becoming aware of it. After such notification you will be entitled to a replacement.
No claim under the warranty can be made if the damage is caused:
- deliberately or by negligence;
- by improper use or careless maintenance;
- by normal wear and tear, including scratched lenses;
- by not or incorrectly following the instructions relating to the product; or
- by having anyone other than Garrett Leight California Optical make repairs or changes to the product.
Please note that our warranty policy as described above does not replace nor affect the legal guarantee you as a consumer have based on applicable EU law. When you make a purchase as a EU consumer, this legal guarantee gives you a minimum 2-year guarantee as a protection against faulty or otherwise non-conform goods.Download PDF of Withdrawal Form